Heart of England Community Energy and our partner Mongoose Energy Limited are committed to protecting and respecting your privacy.
For the purpose of the Data Protection Act 1998 (“the Act”), the data controller is our partner Mongoose Energy Limited (company number 09415125) of Overmoor, Neston, Corsham, England, SN13 9TZ.
2. INFORMATION WE MAY COLLECT FROM YOU
We may collect and process the following data about you:
- Information that you provide by filling the various forms on our site (contact form, register your interest form, and newsletter subscription form). You can freely and voluntarily provide the information requested, except in the mandatory fields mandatory. The non-introduction of the information requested as mandatory may cause your request not to be fulfilled.
- If you contact us, we may keep a record of that correspondence.
- We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
- Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
3. IP ADDRESSES
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to members of our team and/or communication agencies we work with. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on your browser or the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. Some of the cookies we use are essential for the site to operate. For detailed information on the cookies we use and the purposes for which we use them see our Cookies Policy section of this page.
5. WHERE WE STORE YOUR PERSONAL DATA
By filling in the contact forms on our website, your personal data will be added to an automated file generated by WordPress owned by us.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
We inform you that you can change your mind at any time by clicking on the unsubscribe link at the bottom of the page of any email you receive by us or by contacting us at firstname.lastname@example.org.
6. USES MADE OF THE INFORMATION
We use information held about you in the following ways:
- To ensure that content from our site is presented in the most effective manner for you and for your computer.
- To administer our site or subscription services and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.
- To provide you with information on products or services that you request from us or which we believe may interest you based on the data you give us or your preferences, or where you have consented to be contacted for such purposes. This information includes opportunities for community-owned renewable energy investments (from Mongoose Crowd), share or bond offers, community project updates, general updates and news about us or other Community Benefit Societies associated with the Mongoose Energy Group, and news and analysis from within the community-owned renewable energy world.
- To carry out our obligations arising from any contracts entered into between you and us.
- To notify you about changes to our service, your subscription or our contract with you.
7. DISCLOSURE OF YOUR INFORMATION
We may disclose your personal information to any member of our team. We may also disclose your personal information to third parties under the following circumstances:
- Business partners, suppliers and sub-contractors for the performance of any contract we enter into with you including in relation to the supply of information or invitations to events;
- Business partners and suppliers where you have agreed to this;
- In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
- If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our rights, to view our terms and conditions of use and other agreements; or to protect our rights, property, or safety, or that of our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
8. YOUR RIGHTS
You have the to request access to, deletion of or correction of, your personal data. You can do so by contacting us at email@example.com.
9. EXTERNAL LINKS
Our site may, from time to time, contain links to and from the websites of our partner networks and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
10. ACCESS TO INFORMATION
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please contact us at firstname.lastname@example.org.
We want to ensure that your personal information is accurate and up to date. If any of the information that you have provided to us changes, for example if you change your email address or name, please let us know the correct details by writing to email@example.com. You may ask us, or we may ask you, to correct information you or we think is inaccurate, and you may also ask us to remove information which is inaccurate.
12. HOW TO CONTACT US
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our team and/or the communications agencies we work with. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on your browser or the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. Some of the cookies we use are essential for the site to operate. The cookies we use can be grouped into four separate categories:
- Strictly necessary
‘Strictly Necessary’ cookies allow you to navigate the website and use essential features like secure areas and online registration. These cookies don’t gather any information about you that could be used for marketing or remembering where you’ve been on the internet.
Since these cookies are essential in our being able to guarantee the performance of our website, should you disable them we won’t be able to ensure your security or predict how our website will perform during your visit.
Examples of strictly necessary cookies that we use include the following:
This type of cookie collects information about how you use our website e.g. which pages you visit, and if you experience any errors. The information collected is anonymous and is only used to help us improve how our website works, gauge what interests our users and assess the effectiveness of advertising.
Examples of performance cookies include:
This type of cookie remembers your preferences for tools found on our website, so you don’t have to re-set them each time you visit. Some of them are managed by third parties. They may for instance determine whether you see the latest or oldest comments made in relation to an article first. They may also help us remember your choice of language or region. Examples include:
These cookies are used to analyse what advertising might be most relevant to a user of the website based on the areas of the website that the user visits. Examples include:
Except for essential cookies, all cookies will expire after a period of time. Cookies linked to Google Analytics can go up to 2 years.
Google Analytics stores cookies on servers in the United States and will not share them with third parties, except in cases that require it for the operation of the system or when the law requires it. Google Inc is a member of the Safe Harbor Agreement that guarantees that all transferred data will be treated with a level of protection in accordance with European regulations. You can check detailed information regarding this in this link. If you want information about the use that Google gives to cookies, we attach this other link.
PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS SITE.
Use of this site
- Your use of this site, which is provided by Heart of England Community Energy (“HECE”), is expressly conditional upon your acceptance of the following terms and conditions. By using this site you signify your consent to be bound by these terms and conditions. If you do not agree with any part of the following terms and conditions you must not use this site. By subscribing to any of our email services, you are deemed to have accepted these terms and conditions.
- All copyright and other intellectual property rights in this website (including without limitation the text, graphics and other content) are owned or controlled by HECE or its licensors.
- You may download and print extracts from the site and make copies of these for your own personal and non-commercial use only. You are not allowed to download or print the material, or extracts from it, in a systematic or regular manner or otherwise so as to create a database in electronic or paper form comprising all or part of the material appearing on this website.
- You must not reproduce any part of this website or the material or transmit it to or store it in any other website or disseminate any part of the material in any other form, unless we have indicated in writing that you may do so. The design, arrangement and look and feel of this website are also the copyright of HECE and/or its licensors and may not be copied or otherwise reproduced.
- The trademarks, trade names and logos displayed on this website are the property of HECE and/or its licensors or other third parties. Users should not use these without the prior written permission of HECE or the relevant third party.
- We are providing this website and its contents on an ‘as is’ basis and, to the maximum extent permitted by law, excludes all representations or warranties of any kind including, without limitation, warranties implied by statute. In addition, we do not represent or warrant that the information accessible via this website is accurate, complete or current.
- We will not be liable for any loss which may result from the use of this website including, without limitation, loss due to any computer virus or viruses which may infect your computer equipment as a result of your access to or use of this website or your downloading of any materials, data, text, images, video or audio from this website (except for death or personal injury attributable to our negligence and to the extent permitted at law).
Other websites and services
- You can access other sites via links or URL re-directions from this site. These sites are not under our control and we are not responsible in any way for any of their contents. You agree that we will not be party to any transaction or contract with any third party that you may enter into and we will not be liable to you for any loss or damage which you may suffer by using those third party websites and services. You agree you will not involve us in any dispute you may have with any such third party website or service.
Privacy and Data Protection
- Although we will do our best to provide constant, uninterrupted access to this site we do not guarantee this. We accept no responsibility or liability for any interruption or delay.
Severance, Governing Law & Jurisdiction
- If any provision of these terms and conditions is found by any court or administrative body of competent jurisdiction to be invalid or unenforceable such invalidity shall not affect the other provisions of these terms and conditions which shall remain in full force and effect.
- These terms and conditions are governed by English law and the parties agree to submit to the exclusive jurisdiction of the courts of England and Wales.
- References to ‘HECE ’, ‘us’, ‘our’, and ‘we’ are to Heart of England Community Energy or Mongoose Energy Limited, Overmoor, Neston, Corsham, England, SN13 9TZ.
- These terms may be varied from time to time. Please ensure that you review these terms and conditions regularly as you will be deemed to have accepted a variation if you continue to use the site after it has been posted.